Description

“Work smarter, not harder!”

The Project Specialist for Digital Service Applications (m/f/d) is part of the Digital Service Tools team and significantly impacts the digital transformation of INNIO's Global Service Organization (=GSE), ensuring that digital applications are effectively leveraged to enhance service delivery and operational excellence. As a Project Specialist, you will mainly focus on cross functional Service projects related to digital applications and assist in a seamless and efficient execution across all Service departments. Collecting and aligning Service requirements with Digital enablers, support the roll-out of new features and effectively providing and communicating feedback will be drivers for success.

You will closely collaborate with INNIO’s Digital team and Digital Product Owners and the wider GSE, Field Service and Tech Support teams to ensure seamless integration and communication across digital initiatives. 

At INNIO we offer you:      

• An innovative and international working environment
• Home-Office & flexible working time model
• Health We Care Program - including company sport activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport - station in direct proximity 
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals
• Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

• Project Management: Support more senior team members in managing projects, aligning business and user requirements with digital solutions. Actively educate the service organization on digital projects and support in gatekeeping for project requests.
• Program Management: Support cross-functional digital service projects by coordinating activities, tracking deliverables, and aligning business and user requirements with defined project scope.
• Value Proposition: Maintains KPI tracking and reporting for digital service applications to support transparency, adoption monitoring, and identification of improvement needs.
• Development and Implementation: Define requirements and help to prioritize developments and improvements. Monitor KPIs to ensure correct tool usage and project impact.
• Training and Development: Coordinate training materials, user guidance, and related support formats for digital service applications in cooperation with relevant stakeholders and end-users. Closely cooperate with stakeholders and end-users to ensure process adherence.
• Problem Solving: Address problems and translate issues into actionable items & problem statements.
• Service and Process Improvement: Act as a change agent for service and process improvements. Contribute to service and process improvement initiatives by identifying operational issues, structuring problem statements, and supporting execution of agreed actions.

Your Profile:

• Bachelor/master’s in engineering, economics or any related area combined with high affinity to work on projects within a technical environment
• Good experience in project management and cross-functional collaboration skills
• First experience in change management and process optimization of high advantage
• Relevant product management know-how of advantage
• Know-how of new technologies in the field of After Sales or in a related technical area
• Willingness to travel (up to 10%)
• Business fluent in German and English, other languages are a plus 

At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.